Frequently Asked Questions
Everything you need to know about our leather goods and services.
What kind of leather do you use for your products?
We exclusively use high-quality, full-grain leather, including world-renowned Horween leather. This ensures durability and a beautiful natural patina that develops over time.
Can I personalize my order with initials or a logo?
Yes, we offer custom embossing services for most of our products. You can choose to add initials, names, or even unique brand logos during the checkout process.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. Please note that custom or personalized items may require an additional 1-2 days for production before they are dispatched.
What is your return policy?
We accept returns on non-personalized items within 30 days of delivery. Because personalized items are made specifically for you, they are non-returnable unless there is a manufacturing defect.
How should I care for my leather goods?
To maintain the quality of your leather, we recommend using a specialized leather conditioner every 3-6 months and avoiding prolonged exposure to direct sunlight or heavy moisture.
Do you offer international shipping?
Yes, we ship our premium leather goods worldwide. International delivery times and shipping costs vary by destination and are calculated at checkout.